Terms and conditions

About these terms

These terms explain how DevVelo works with clients when building a website. Please read them before you pay a deposit. By paying a deposit, you agree to these terms.

DevVelo is a web design business based in London, UK, run by Ianis. Agreements and payments are handled by Stefan Petroiu on DevVelo’s behalf. You can contact us at info@devvelo.co.uk.

Prices

Our packages are Starter (£300), Standard (£500), Pro (£750) and Premium (from £1,200), with optional add-ons listed on our Packages page. A page is a separate screen on your website, such as Home, About, Gallery or Contact. The price is agreed with you in writing before any work starts, and it won’t change unless you ask for extra pages or extra work.

Payment

You pay a 50% deposit before work starts, and the remaining 50% once you’ve approved the finished website, before it goes live. You can pay by bank transfer, or by a secure online payment link that we’ll send you.

Your website goes live, and is handed over to you, once the final payment has been received.

What’s included

Your price includes the design and build of your website, a version that works on phones, tablets and computers, a contact form, basic Google setup, and setting the site up on hosting. It also includes 2 rounds of changes during the build: you can review the design and ask for changes twice. Further changes during the build are £50 each.

If anything on your website doesn’t work as it should because of how we built it, tell us and we’ll fix it free of charge. This doesn’t cover problems caused by changes made by you or anyone else, or by third-party services such as your hosting or domain provider.

What you need to provide

You agree to send the text, photos, logo and business details your website needs, and to reply to questions in reasonable time. The usual 2-week timescale starts once we have everything we need from you.

You must only send content you own or have permission to use. You’re responsible for the accuracy of the information on your website, such as prices, opening hours and contact details.

Delays and cancellations

If we don’t hear from you for 30 days during a project, we’ll pause it. If we still haven’t heard from you after 60 days, we may close the project, and the deposit won’t be refunded.

If you cancel after work has started, the deposit is non-refundable, because it covers the time already spent on your website. If DevVelo cancels a project for any reason, we’ll refund any money paid for work that hasn’t been done.

If you’re buying as a consumer

If you’re buying as an individual rather than for a business, you have the legal right to cancel within 14 days of agreeing to the work, without giving a reason. If you ask us to start work within those 14 days, you’ll pay for any work already done if you cancel. These terms don’t affect your other legal rights as a consumer.

Costs outside the price

Your domain name (for example yourbusiness.co.uk) is registered in your name and paid for by you, usually around £10–15 a year. Your website is set up on hosting that’s free for most small business websites. If you choose paid services, such as a paid hosting plan, online booking or online shop tools, you pay for those directly.

Ownership

Once you’ve paid in full, the website and its content belong to you, and we hand over all the files and logins. Until then, the work remains DevVelo’s.

We may show your website in our portfolio and on social media. If you’d rather we didn’t, just tell us.

After launch

Once your website is live and handed over, the project is complete, and we don’t offer further changes or updates. Fixes for anything that doesn’t work because of how we built it are covered free of charge, as described above.

Responsibility

We’ll build your website with reasonable care and skill. We can’t guarantee a particular position on Google or a particular number of enquiries, and we’re not responsible for problems caused by third-party services such as hosting providers, domain providers or internet outages.

Our total responsibility to you for any claim is limited to the amount you paid for your website. We’re not responsible for indirect losses, such as lost profits or lost business. Nothing in these terms limits responsibility for death or personal injury caused by negligence, for fraud, or for anything else the law doesn’t allow us to limit.

Your information

We handle your personal information as explained in our privacy policy.

Changes to these terms

We may update these terms from time to time. The terms that apply to your project are the ones in place when you paid your deposit.

Law

These terms are governed by the law of England and Wales, and any disputes will be handled by the courts of England and Wales.